How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 5–12 business days, depending on your location.
Can I track my order?
Yes! Once your order has been shipped, you'll receive a tracking number by email so you can monitor your package.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping options and availability will be displayed at checkout.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Can I return my order?
Yes. You may request a return within 14 days of receiving your order, provided the item is unused and in its original condition. Please refer to our Refund & Returns Policy for more information.
What if my order arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We'll resolve the issue as quickly as possible.
Can I cancel my order?
Orders can be cancelled before they are processed and shipped. Once an order has been dispatched, it can no longer be cancelled.
How can I contact NOVORA?
You can reach our customer support team by email at:
We aim to respond to all inquiries within 24–48 business hours.
Is my payment secure?
Absolutely. All payments are processed through secure and encrypted payment gateways to ensure your personal information is protected.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to receive exclusive offers, special promotions, and updates on our latest products.