At NOVORA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Please note that certain items, such as personalized products, intimate apparel, or hygiene-related products, may not be eligible for return for health and safety reasons.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping costs are non-refundable unless the item received was damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will resolve the issue as quickly as possible.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
If your order has already been dispatched, it can no longer be cancelled and our standard return policy will apply.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Our customer support team will respond within 24–48 business hours.